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＊Goods must be unused, unopened and in the same condition as you received it.＊
1. If you need to exchange any product, you should contact our customer service by email ( firstname.lastname@example.org ) once you received the product within 3 days.
2. After we have confirmed your replacement, you may then place an order for replacement items that you want. You will be charged for the shipping on your new purchase unless the exchange is at the fault of Audiophile.com.hk.
3. You may also return your purchase along with the confirmation email to the Shun Cheong Record’s office or stores nearest you within 30 days.
＊If Shun Cheong Record cannot get your returning item(s) within 30 days, we reserve the right to accept your replacement.
Please include the followings: the original packaging, packaging box, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc. Also please make sure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged they are deemed to be non-returnable.
＊Each order only allows EXCHANGE once.